SHIPPING & RETURNS
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If I order more than one decal, can I combine the shipping?
YES. Combined shipping is possible when you order your decals at the same time. Our shipping/checkout page will automatically combine your shipping costs. The total will be given to you at checkout.
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I just placed an order online? When do you think I will receive my order?
All StickONmania wall decals are made to order according to the size, direction, and color of your choice. This process usually takes 1-2 business days to design, cut, and package your order. Larger custom orders might take up to 3-4 days to complete. Once everything is packed and ready for shipment, USPS Priority Mail normally takes 2-5 business day for delivery.
International Shipments can take 7-25 business days, depending on your location and customs/duties.
We ship using U.S. Postal Service (USPS). Larger orders that weigh over 3-4lbs might be shipped using UPS where available. P.O. Box addresses and International addresses will be shipped using USPS.
We guarantee all deliveries if the package is lost or damage. Please e-mail us if you have any concerns or questions.
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My USPS.com tracking number is not updating. Why?
USPS.com is not very detailed when it comes to their tracking information. It only tells us when it was processed for shipping and when it is delivered. So you might see your USPS.com tracking information stuck at “Delivery Confirmation” status for a couple of days. This is normal according to USPS.com. Your tracking information will be updated once it is scanned again upon it’s next delivery route. *Sorry, We all wish USPS tracking system gets a new upgrade soon.
INTERNATIONAL SHIPMENTS:
First class international shipments by USPS do not have any detail tracking information. It is more of a delivery confirmation when it arrives. International shipping usually takes 7-15 business days for delivery to Canada and 10-25 days worldwide.
You can read more on the tracking details at USPS.com.
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Do you ship outside the United States?
YES, please contact us before placing your order to arrange shipment.
International Shipping varies from country to country. USPS.com tracking information is very limited at best. It only tells us when it was dropped off for shipment and when it is delivered.
Your order will be charged import fees (including taxes and other duty fees) by your country’s governing rules and regulations. Unfortunately, StickerBrand does not have any control over these fees.
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How long will it take for my order to arrive?
USPS First-Class Mail International Shipping to Canada can take 7-15 business days. (Locations can vary)
USPS Priority Mail International Shipping to Canada can take 6-10 business days. (Locations can vary)
European countries and South American countries can take 10-20 days.
International shipping to Asia, Australia and other countries can take 12-30 days.
Of course these are just our estimates of arrival times based on our experience. Please be patient on your arrival time. We will try our best to get your order out to the post office for shipment as quickly as possible. Once we hand over your order for shipment, it is out of our hands. Remember your package will have to travel to several different countries before it gets to you. Most delays occur at customs.
Feel free to email us if you have any concerns or questions.
RETURNS & EXCHANGES
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I purchased the wrong color decal, can I exchange it for another color?
YES you can! StickONmania can only accept returns of unused decals. Buyer has to pay for return shipment back to us and we will reship the exchange back to you. The new replacement will be shipped to you for Free, however this only applies to the first initiate reshipment and only for U.S. orders. Please contact us and we will gladly work out any situation you may have. customerservice@stickonmania.com
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I am not satisfied with your product, can I get a refund?
First and foremost, we want to apologize for not making your experience with StickONmania a pleasant one. If you received a damage/defective, or maybe a decal that is not up to your standards, please email us first. We will try our best to resolve any problems you may have and if you are still not 100% satisfied with our products, we will refund your entire order back to you. Please email us for any questions you may have: customerservice@stickonmania.com
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My wall decal package never arrived, what should I do?
99% of all our decals are delivered on time. However that leaves us with 1% that are either lost or somehow delayed in that delivery wormhole. Please DO NOT worry, we will get you the items you ordered or we will get 100% of your money back, guaranteed. It’s only fair, Stickerbrand is not here to scam anybody out of their hard earn money. We take pride in our work and we want our customers to tell everyone about us. Please contact us with your concerns: customerservice@stickonmania.com
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Terms and Conditions for Returns, Refunds, and Exchanges:
Exchange/Refunds are only valid for unused items within 30 days of delivery of packages. No refunds or Exchange for custom orders. Replacements are shipped out upon the return of your original order. Please email us and we will gladly work with your situation. customerservice@stickonmania.com
