My wall decal package never arrived, what should I do?
99% of all our decals are delivered on time. However that leaves us with 1% that are either lost or somehow delayed in that delivery wormhole. Please DO NOT worry, we will get you the items you ordered or we will get 100% of your money back, guaranteed. It’s only fair, Stickerbrand is not here to scam anybody out of their hard earn money. We take pride in our work and we want our customers to tell everyone about us. Please contact us with your concerns: customerservice@stickonmania.com
I am not satisfied with your product, can I get a refund?
First and foremost, we want to apologize for not making your experience with StickONmania a pleasant one. If you received a damage/defective, or maybe a decal that is not up to your standards, please email us first. We will try our best to resolve any problems you may have and if you are still not 100% satisfied with our products, we will refund your order back to you minus a 20% re-stocking fee. Please email us for any questions you may have: customerservice@stickonmania.com
Only products that have never been used and installed can be return. Products must be return in their original and undamaged condition. Return shipping is paid by customer.
I purchased the wrong color decal, can I exchange it for another color?
YES you can! StickONmania can only accept returns of unused decals. Buyer has to pay for return shipment back to us and we will reship the exchange back to you. The new replacement will be shipped to you for Free, however this only applies to the first initiate reshipment and only for U.S. orders. Please contact us and we will gladly work out any situation you may have. customerservice@stickonmania.com
My USPS.com tracking number is not updating. Why?
USPS.com is not very detailed when it comes to their tracking information. It only tells us when it was processed for shipping and when it is delivered. So you might see your USPS.com tracking information stuck at “Delivery Confirmation” status for a couple of days. This is normal according to USPS.com. Your tracking information will be updated once it is scanned again upon it’s next delivery route. *Sorry, We all wish USPS tracking system gets a new upgrade soon.
I just placed an order online? When do you think I will receive my order?
All StickONmania wall decals are made to order according to the size, direction, and color of your choice. This process usually takes 1-2 business days to design, cut, and package your order. Larger custom orders might take up to 3-4 days to complete. Once everything is packed and ready for shipment, USPS Priority Mail normally takes 2-5 business day for delivery.
International Shipments can take 7-25 business days, depending on your location and customs/duties.
We ship using U.S. Postal Service (USPS). Larger orders that weigh over 3-4lbs might be shipped using UPS where available. P.O. Box addresses and International addresses will be shipped using USPS.
We guarantee all deliveries if the package is lost or damage. Please e-mail us if you have any concerns or questions.
I have a coupon. How do I apply it to my order?
If you have a coupon code from us, you can apply it to your order during the checkout process. If you have any questions, please contact us.
I have an image that I want to turn into a wall decal. Can you produce this for me?
YES. Please email your image to us at customerservice@stickonmania.com
Please include the size and color (if applicable) with your email. Any requests are welcome. We will get back to you on the price quote for your custom design decal.
Do you ship outside the United States?
YES, but international customers should contact us first to receive a shipping quote and work out the detail of your order.
If I order more than one decal, can I combine the shipping?
YES. Combined shipping is possible when you order your decals at the same time. Our shipping/checkout page will automatically combine your shipping costs. The total will be given to you at checkout.
How do you ship decals?
Orders are shipped via USPS Priority Mail. Once you order has been received and processed your decal should arrive within 3-5 business days.
I don’t see the size that fits my walls. Can I request a size?
YES. If you don’t see a size you need for your walls, please email us your wall size or the dimensions you need the decal to be and we will get back to you on the price.
Email us via our Contact Page.
Please include the following information in the comment section for faster service:
- Item #: Located within the Product page.
- Size: Give us your height size or the width size and we can calculate the proportionate size for you.
How do you remove them?
Removing your decal is easy. Simply peel up an edge with your fingernails and slowly peel the decal off your wall! Since we cannot guarantee the condition of the wall surface, some paint chipping might occur. Some minor paint touch up may be required on some walls. Take your time when removing the wall decal and you can prevent most of the paint chipping if any. If you applied StickerBrand wall decals on mirrors or glass surfaces, we recommend you use a blow dryer to warm the decal to help loosen the adhesive from the decal and peel slowly.
Will your wall decals work on textured surfaces? Bathrooms? Wallpapers?
Our decals can be applied on most flat surfaces, including slightly textured interior walls, windows, mirrors, tiles and bathroom walls or any smooth surface.
They will NOT work on heavily textured walls, like Knockdown textured walls or any stucco type texture. If they are rough by touch then our stickers will not work on your walls.
You can test this by applying a regular sticker on your wall. If it sticks well enough then our wall decals should work on your walls. They work great on matt-finish or semi-gloss wall paint..
DO NOT apply Stickerbrand wall decals to freshly painted walls for at least 2 weeks or until your wall paint is fully cured.
Make sure to wipe down your walls with a dry cloth to remove any dust or debris that might be on your walls before applying decals.
Can you put our decals on bathroom walls?
YES. Before you apply our decals in your bathroom, please make sure the bathroom is not humid. Don’t apply the decal after a shower. The bathroom wall needs to be completely dry before applying. You can also stick our decals on tiles, shower curtains, mirrors, or any smooth surface.
My walls are wallpapered already. Can I apply the decal over my wallpaper walls?
DO NOT apply StickerBrand wall decal over wallpaper or any paper material. They are NOT removable.
What are Vinyl Decals?
Vinyl wall decals are made of the same vinyl material used on billboards and other signage that you might see around town. They are extremely reliable and rated 5-10 years for exterior use. Since our decals are used mainly on interior walls, that means they will last for many more years to come.
These are actual cutouts of a design, so when you apply it on your wall, your wall color will be your background color. They usually come in one solid color or a combination of 2 or 3 colors. When applied to your walls, it will look like the design was painted by an artist. Vinyl Wall Decals are removable but not re-usable once they are removed.
